Frequently Asked Questions

We believe clarity builds trust. Here’s everything you need to know before you buy — no fine print, no fluff.

How will I receive my contract templates?+
All contracts are delivered digitally — you’ll receive an instant download link immediately after checkout, plus an email copy for safekeeping. Each purchase includes lifetime access, so you can re-download or update as your business grows.
How long does shipping take for physical items?+
Our merch, books (excluding digital versions), and planners are made to order to reduce waste and support sustainable production. Please allow 3–5 business days for your order to be created, and another 3–5 business days for delivery. Each item is crafted when you order — made with intention, not mass production.
Are the planners dated?+
No — all planners are undated, so you can start anytime. Whether it’s January or July, you can plan your business on your timeline.
Do I get lifetime access to digital files?+
Yes. Once purchased, all digital downloads — contracts, templates, or guides — are yours for life. You can access them anytime through your confirmation email.
Can I use the contracts for my clients or resell them?+
No. Contracts are licensed for personal or business use only — meaning you can use them to run or protect your own business. You may not share, redistribute, or resell them unless explicitly labeled as PLR (Private Label Rights).
What if I’m not satisfied with my purchase?+
We stand behind everything we create. If you’re unsatisfied for any reason, contact hello@ovidia.co. We’ll make it right — your satisfaction is 100% guaranteed.
What if I have a question before purchasing?+
We’re here to help. Email hello@ovidia.co, and someone from our small but mighty team will respond within 1 business day. Whether you’re deciding which contract fits your situation or need clarity on a planner, we’ll guide you.

Get In Touch

We're excited to hear from you.

Whether you have a question, partnership idea, press inquiry, or just want to say hello, we’re here for it.

At OVIDIA, we believe customer service isn’t an afterthought — it’s part of the experience. When you reach out, you’ll always connect with a real person who values your time: no rudeness, no long waits, just thoughtful support. We make sure every customer feels appreciated and heard.

Your feedback doesn’t go into a void. Share your thoughts today, and you might see them implemented tomorrow. That’s how deeply we involve our community — shaping OVIDIA together.
This website uses cookies to ensure you get the best experience on our website. Learn More